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Customer Service Frequently Asked Questions

Common questions about managing your account,
claiming a warranty, payments and more.

Manage Your Account

How do I register an account?

Create an account here.

How do I create or change my password?

Change or reset your password here. Just enter the email you used to create the account.

How do I change my address or add a new one?

Log into your account.
Then click on 'Add/Edit Address' under Address Book.
Now you can change or add additional addresses.

Your Recent and Completed Orders

How do I place an order?

You can place your order online at wilsonamplifiers.com or call in at 1-800-568-2723 to speak to our customer support.

Will I get confirmation of my order?

Yes, you will be emailed order confirmation after placing an order. You can also login at https://www.wilsonamplifiers.com/login.php and view your order details.

Can I make changes to my order?

We normally ship same day, so it's highly recommended that you call in at 1-800-568-2723 to speak to our customer support. Or you can email sales@wilsonamplifiers.com

Payment Options

What payment options are accepted?

We accept most major credit cards (Visa, MasterCard, American Express, and Discover) as well as PayPal, personal and corporate checks. We also offer financing through Affirm.

Are taxes, customs charges and/or import duties included?

We charge relevant sales tax based on the location of the purchase as determined by the shipping address.

We are required by law to charge state sales tax at checkout for the following states:

Alaska
Arizona
Arizona
Arkansas
California
Colorado
Florida
Georgia
Idaho
Indiana
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
North Carolina
Nebraska
New Jersey
New Mexico
New York
Nevada
Ohio
Oklahoma
Pennsylvania
South Carolina
Tennessee
Texas
Virginia
Washington
West Virginia
Wisconsin
Wyoming

If you are a tax-exempt organization or agency from one of the above states and do not wish to pay sales tax at checkout, please email your valid Tax Exempt Certificate to sales@wilsonamplifiers.com prior to purchase.

My Organization Has Tax Exempt Status in My State and I Want to Make Use of It. Do You Have a Tax Exemption Process?

If you are a tax-exempt organization or agency and do not wish to pay sales tax at checkout, please email your valid Tax Exempt Certificate to sales@wilsonamplifiers.com prior to purchase. Please do the following to get started with ordering process:

Please create an account, send in the tax-exempt documentation and email (sales@wilsonamplifiers.com) with document(s) to prove the same, and documents you need signed to place your order.
Upon receipt and approval, we will change the status of your account to tax-exempt status and send back signed documents your organization requires.
Then place your order after logging into your account and you will not be charged sales tax for all your order(s). When completing your order, you must use the same email address (case sensitive) that you entered on the tax exemption form. Your SHIPPING zip code must also match the state you entered. Otherwise, your tax will not be removed. .

How do I apply a discount code?

During the checkout process, under 'Your Order Summary,' you will see 'Have a coupon' box. Simply enter the coupon code and get your discount.

Shipping Rates and Options

What are the shipping costs?

Standard shipping is FREE to the contiguous 48 states in America. All Expedited Shipping orders need to be in paid and placed by 11CST to qualify. Expedited and Next Day shipping are avaliable for a fee. Pricing depends on state and postal carrier.

Where do you deliver to?

Wilson Amplifiers delivers to all US States.

Do you require a Signature for Delivery?

All orders of $1,000 and over require a signature for delivery in all circumstances due to insurance purposes.

What are the delivery options?

Wilson Amplifiers uses three tiers of shipping as well as three major postal carriers.

Shipping:

Standard: 3-7 days
Expedited: 2-3 days
Next Day: 1 days

Carriers:

United States Postal Service (USPS)
United Parcel Service (UPS)
FedEx

*Due to nationwide supply chain madness, some shipments may experience delays. During this period we are not held responsible for payments on the expedited shipments that are not received on time. We will do our absolute best to keep all shipments on schedule and appreciate your business during these interesting times.

Can I pick my order at your location?

Absolutely, we'd love to see you. Our office info:

Wilson Amplifiers 5010 Wright Rd., Suite 100 Stafford, Texas 77477 Monday-Friday, 9AM-5PM

Exchanges & Refunds

Can I exchange an item?

Yes, if you are within your 30-day trial period, simply email (sales@wilsonamplifiers.com) or call us (1-800-568-2723). We'd be happy to help with exchanging and crediting products.

Can I return items for a refund?

Yes, if you are within your 90-days (weBoost), 30-days for Installed Units (weBoost for Business Office 200 Installed and weBoost Installed Home Complete) and 30-days (WilsonPro) trial period, simply email (sales@wilsonamplifiers.com) or call us (1-800-568-2723). We'd be happy to help with the refund process.

I have a faulty item. How do I return it?

If you are within your 2-year manufacturer's warranty, simply email (sales@wilsonamplifiers.com) or call us (1-800-568-2723). We will gladly help you with replacing or finding a solution.